They always say the simplest solution is the best right? Another saying I like is why use a hammer when a screwdriver will do…well in this case the hammer was needed!Īfter trying all of the above, what fixed the issue was to uninstall and re-install the Teams desktop app…that was it!īefore uninstalling/ re-installing, I got the user to try logging into Teams desktop on a different machine, which low-and-behold worked. #3 Clearing the Teams cacheĪs documented here, clearing the Teams cache fixes many of the issues users have with the desktop app, but in my case this didn’t work either. In my case, the users status updated to available whilst in the browser, but when closing it reverted back to ‘offline’. Just ask the user to login to and verify if their status changes. In my experience Microsoft generally advise logging in via the browser to either a) clear whatever cache is causing the status to get stuck, or b) verify it is a local issue and not one with the Teams app. In my users case this did absolutely nothing, didn’t change the status within the Teams app whatsoever. Try resetting your Teams status to set it back to available. Press your photo icon > click on your status > reset status./available in the search bar within the Teams app, or.However I’ll summarise what I tried to do (and failed), before finally resolving the issue. So I wrote a post last year, in which I covered many of the troubleshooting steps involved in getting set up with the desktop app.

The image above is an example of how a users status was set to ‘offline’, whilst team mates in their chat were showing as ‘offline also, and active participants in a chat also showing as ‘offline’. I dealt with one user for whom this issue was particularly persistent, their status was stuck as ‘offline’ 100% of the time in Teams, but also Teams showed all their colleagues status as ‘offline’ too. There is an amount of information if you search for it online, but I couldn’t find a definitive answer on how to resolve it through my googling. I recently had several instances of users Teams status either being slow to update, or in some cases showing as ‘offline’ or unavailable. This post details a potential issue observed with Teams user status, some considerations and how it the issue was resolved.

Teams troubleshooting log